TRAVEL ALERT: COVID-19

WATERSIDE APARTMENTS AGIA EFIMIA KEFALONIA

Thank you for choosing Waterside Apartments for your vacation. 

 

COVID19 pandemic has affected all of us and has brought necessary changes to the way businesses operate - especially in hotel industry.

Our guests’ and employees’ safety is our top priority so we have changed our procedures as follows: 


1) Contactless check in. The check in can be from 15:00 and after. A video will be provided to the guest one day before arrival providing detailed information and room details. Required documentation will be exchanged one day before arrival electronically in a detailed communication with the hotel manager.


2) Contactless checkout.  The check out can be up to 11:00 , the  keys can be left on the door when guest departs.


3) Payments.We asked from our guests if it is possible to proceed the payment through e-banking transfer so it will aslo be contactless. The  receipt will be in the room.
* Bank details account for payment.
National Bank of Greece
Account Name : Balla Antonia
( Μπαλλα Αντωνία )
Swift: ETHNGRAA
BIG , GR
IBAN : GR5501103150000031541116997
Account number:31541116997


4) Housekeeping and room cleaning.
Due to strict protocols guest cooperation is required to ensure safety of both parties. Room must be as tidy as possible to avoid unnecessary contact with guests’ personal items by the cleaning staff and so that sanitization and disinfection protocols to be effective. Bedding will not be performed by the hotel staff during your staying and towels will be changed every two days  while  linen every 4 nights. Guest will be provided bags to dispose garbage and have to be disposed by the guest to the municipal bins near the property.
Lower frequency of cleaning services aiming to minimize the risk of cleaning staff potential contact with a virus carrier and further transmission.


5) Easily accessible sanitizers will be available in our facilities which are fully complied with health safety protocols aiming to minimize the risk of covid-19 transmission and to ensure our employees’ and customer’s safety. 
Safety protocols imposed by the ministry of health and tourism will be displayed in all areas. 
Should further instructions are received you will be informed accordingly.


6) Communication methods available:  Viber app , whatsApp, IMO app and email . What's app and Viber is preferable for us for more direct communication. 
Mobile number 0030 6984860022 .


We apologize for any inconvenience caused by the safety protocols. We are at your disposal for anything that can make your stay as enjoyable and safe as possible.
My family and I, we all hope and pray for all your wellbeing and health.

Kind Regards Antonia Balla.

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CONTACT DETAILS

WATERSIDE APARTMENTS
Agia Efimia Kefalonia 28081, Greece
Tel : 0030 6984860022

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