TRAVEL ALERT: COVID-19

WATERSIDE APARTMENTS AGIA EFIMIA KEFALONIA

Thank you for choosing Waterside Apartments for your vacation. 

COVID19 pandemic has affected all of us and has brought necessary changes to the way businesses operate - especially in hotel industry.

Our guests’ and employees’ safety is our top priority so we have changed our procedures as follows: 

1) Contactless check in. The check in can be from 15:00 and after. A video will be provided to the guest one day before arrival providing detailed information and room details. Required documentation will be exchanged one day before arrival electronically in a detailed communication with the hotel manager.

2) Contactless checkout.  The check out can be up to 11:00 , the  keys can be left on the door when guest departs.

3) Housekeeping and room cleaning.
We kindly ask from our guest their cooperation to ensure safety of both parties. Room must be as tidy as possible to avoid unnecessary contact with guests’ personal items by the cleaning staff and so that sanitization and disinfection protocols to be effective. Towels will be changed every two days  while  linen every 4 nights. We welcome you to Waterside Apartments and we want to thank you in advance for your understanding. We are committed to providing you with a safe environment that aligns with protocols  to defeat COVID-19. We will always be are at your disposal for anything that can make your stay as enjoyable and safe as possible.

4) Easily accessible sanitizers will be available in our facilities which are fully complied with health safety protocols aiming to minimize the risk of covid-19 transmission and to ensure our employees’ and customer’s safety. 
Safety protocols imposed by the ministry of health and tourism will be displayed in all areas. 
Should further instructions are received you will be informed accordingly.

5) Communication methods available:  Viber app , whatsApp, IMO app and email . What's app and Viber is preferable for us for more direct communication. 
Mobile number 0030 6984860022 .

We apologize for any inconvenience caused by the safety protocols. We are at your disposal for anything that can make your stay as enjoyable and safe as possible.
My family and I, we all hope and pray for all your wellbeing and health.

Kind Regards Antonia Balla.